Let’s face it, not everyone fills in email subscription forms completely. Often, subscribers either don’t take the time required to enter all fields that you have on your form or simply don’t want to share personal information with you. This can make it difficult to personalize emails to your list. When not everyone on your list has a first name entered, for example, using merge fields in your salutation will result in an unprofessional message for those recipients who don’t have a first name entered.
If I get a message that reads, Dear ______, then I feel like a number. Sure, I know that most of the email marketing messages that I receive aren’t personal, and that even if they do include my first name, they don’t actually know me. But there is a psychological impact when a warm greeting is used in the salutation.
So how do you use personalization effectively when your list contains some entries with names and others without (or some with cities and some without?)
GroupMail users can use merge scripts instead of merge fields for personalizing messages to groups that contain incomplete fields. In the example below, I created a test group with one recipient with a first name and another without a first name. See the results below.
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You can do the same for any database fields associated with your list that you want to personalize. Convert blank city fields to “your city” so that a personalized message that reads “Big things are happening in Bellingham” for those from Bellingham who took the time to add their city data will read “Big things are happening in your city” for those who didn’t enter thier city in your database.
