One of these years, we will take the gold medal for our email marketing software. But for now, we are happy with our silver medal recognition as we continue to work hard to improve in line with our customers needs.
Our development process is driven by customer feedback and suggestions, which isn’t something that reviewers are able to identify on a quantitative feature checklist. If you are a GroupMail customer, let me take this time to remind you to contact us with any recommendations or suggestions for helping to make GroupMail Gold Medal software. We love your feedback!
Source: Top Ten Reviews, Email Marketing Software 2010
As always with reviews, I like to take the time to point out those features that were unchecked on the review. In this review, the following items were left unchecked for GroupMail:
- Unsubscribe Report: GroupMail’s Subscriber Add-on can be configured to automatically remove unsubscribes and bounces from your list. Subscriber contains historical log files for unsubscribes and bounces, which can be exported. Subscriber is an Add-on that is free and installed with all GroupMail editions, with the exception of the Free Edition.
- FAQ: GroupMail has a help file in the application. We also have a GroupMail tutorial library that addresses frequently asked questions about the software and features. We also have a GroupMail blog, a twitter profile and a small but growing video tutorial library.
- Live Chat: While we don’t use live chat, Twitter is pretty much immediate and we do use Skype and email regularly. As an email marketing software provider, we check our email pretty continually. Email is our thing. Perhaps most importantly though, you can pick up the phone and call us and talk to a live person. Talk about live chat!
GroupMail was developed in 1996 and has evolved over the years to a leader in the email marketing software market. GroupMail is used in over 160 countries around the world and is available to install in four languages, English, Spanish, French and German.
Haven’t tried GroupMail? You can download our GroupMail Free Edition. Let us know what you think.
