Tag Archives: customer surveys

Asking the Right Questions

Posted on June 24, 2009 by Tom O'Leary

Google illustrates that how you ask your questions determines what answers you will get. Asking the right questions is critical in conducting online customer or employee surveys. Good survey questions are… purposeful: so the answers will tell you something that … Continue reading →

Posted in communication, GroupSurveys, Infacta, Marketing, Research | Tagged customer surveys, designing survey questions, employee surveys, feedback, free online survey software, good survey questions, GroupSurveys, how you ask questions, online surveys, survey question types | Leave a comment

27 Tips for Conducting Effective Online Surveys

Posted on December 17, 2008 by Tom O'Leary

MarketingProfs has a tidy article that provides twelve tips for creating effective surveys. Sometimes, it is the small things that make a difference, like keeping your survey short enough to prevent respondent fatigue. Marketing Profs says: “…It shouldn’t take a … Continue reading →