You’ve been sending your GroupMail campaigns successfully for a while now. Today though, things don’t go so smoothly. Your GroupMail delivery report reads:
To understand what went wrong, you can look at the log file of the message sent. Luckily, it’s easy to do in GroupMail. Just go to your Sent Messages folder and right click on the message that had delivery issues.
Click on View Logs and select the log file that you want to analyze. The General Status Log contains all available information about the message in question.
Click to View the log file selected. Because log file language can be complicated to understand at first, copy the log file text for the message in question and paste it into an email to the GroupMail Support Team. They will be able to analyze the log file for you and explain what happened and how to resolve it.
In the case above, the user authentication for the account I was sending from changed and I hadn’t yet changed my GroupMail account settings to reflect those SMTP Authentication changes. For an explanation of some of the more common Error messages that emailers are faced with, read My messages will not send – they all fail, what do I do?
If you ran a campaign that had some errors, but don’t understand what caused them, please send the General Status Log as an attachment to an email to support (at) infacta (dot) com. Our technical support team will be able to analyze your log file and determine what caused the problem.
What story do your log files tell?
