Tag Archives: online relationships

Establishing Trust with New Email Subscribers

When someone subscribes to your newsletter or other email offer, it is good practice to send a welcome or confirmation message. This automated message can serve as an introduction to your offer (and to confirm the subscription if you are … Continue reading

Posted in communication, Customer service, design, email, email marketing, emarketing, Insights, Marketing, newsletters | Tagged , , , , , | 1 Comment

Realizing the Social Graph (and world peace)

I hate to be the one who throws cold water over the warm and fuzzy dreams that some, like Jeff Jarvis, have about structuring online relationships. I regularly have lofty dreams too. One recurring theme involves world peace. It’s usually … Continue reading

Posted in communication, Insights | Tagged , , , , , | 1 Comment